Terms of Service

These Terms and Conditions (the “Terms”) govern your access to and use of the Legacy Arrows Academy website and any related services, including enrollment and participation in live virtual instruction (collectively, the “Services”).

By using our website, submitting an enrollment application, paying tuition, or participating in our programs, you agree to these Terms. If you do not agree, please do not use the Services.

1. About Legacy Arrows Academy

Legacy Arrows Academy (“LAA,” “we,” “us,” or “our”) is a Christian, faith-informed K-5 virtual school based in Florida, USA, serving families across the United States and Latin America. We teach biblical character — integrity, compassion, courage, and stewardship — alongside a strong academic program anchored in Florida B.E.S.T. Standards. Families of all backgrounds, faiths, and cultures are warmly welcomed.

We partner with families to support a consistent, safe, and academically focused virtual learning environment.

2. Eligibility and Account Responsibility

You must be a parent, legal guardian, or other adult authorized to enroll a student in order to register for LAA and agree to these Terms on the student’s behalf.

You agree to:

• Provide accurate enrollment and billing information
• Keep all login credentials secure
• Ensure the student’s participation follows these Terms and all LAA policies

You are responsible for all activity that occurs under your account and under the student’s access credentials.

3. Enrollment Means Agreement to Policies

By enrolling a child at Legacy Arrows Academy, families agree to uphold:

• School expectations and daily routines
• Attendance requirements
• The Adult Supervision Requirement (Section 4)
• The Student and Family Code of Conduct
• Technology, privacy, recording, and intellectual property rules
• Tuition and billing obligations

These standards help ensure a safe and supportive learning environment for every student.

4. Adult Supervision Requirement (Mandatory)

For safety, legal, and instructional reasons, a responsible authorized adult must be physically present and supervising the student at all times during live virtual instruction .

The supervising adult may be a parent, legal guardian, or another adult specifically designated and approved by the parent or guardian. If an adult other than the parent or guardian will supervise the student, the Academy must be notified in advance.

Students may not participate in live virtual classes while home alone. If a student logs in without an authorized supervising adult present, the Academy may remove the student from the session and contact the family.

Repeated concerns regarding lack of supervision may result in:

• A family meeting with Academy leadership
• An attendance or safety support plan
• Administrative review of enrollment status, including possible withdrawal or termination

5. Tuition, Billing, and Financial Responsibility

5.1 Tuition Payments

• Tuition is charged annually, as one payment for the school year; there is no monthly payment option. The annual tuition is due at enrollment (or by the date on your invoice), unless otherwise stated in writing in your enrollment agreement.
• Payments are processed through Stripe , our secure billing platform.
• Families agree to keep their billing information current and to ensure that the payment method on file remains active throughout the enrollment term.

5.2 Late Payments and Non-Payment

Late or missed payments may result in one or more of the following:

• Any late fees specified in your enrollment agreement
• Temporary suspension of access to classes and learning platforms
• Administrative review of the enrollment agreement, including possible withdrawal or termination

Families agree to notify LAA at least ten (10) days in advance if a payment issue is anticipated, so we can work together on a solution where possible.

5.3 Refunds

• Tuition is non-refundable , except in specific circumstances stated in your enrollment agreement or as required by applicable law.
• Missed classes due to student absence are not refunded.

5.4 Continuing Financial Responsibility

By enrolling, families agree to remain financially responsible for all tuition and fees associated with the student’s participation, including any tuition due during the withdrawal notice period described in Section 15.

6. Attendance and Participation Requirements

Because Legacy Arrows Academy provides live, synchronous instruction, attendance and engagement are essential to the program.

6.1 Daily Attendance Expectations

Students are expected to attend all scheduled classes unless they are:

• Ill
• Observing a religious holiday
• Attending a medical appointment
• Experiencing a documented family emergency

6.2 What Counts as “Present”

A student is typically considered present when they:

• Log in on time
• Participate with camera on (unless an exception has been approved)
• Remain reasonably engaged throughout the lesson

6.3 Reporting Absences

Families must notify the Academy before the school day begins when a student will be absent. Notification should be sent to:

• Email: Administrator@legacyarrowsacademy.org
• Or via LAA’s official parent communication platform when available

7. Acceptable Absences and Promotion Guidelines

Legacy Arrows Academy follows a virtual-learning attendance standard consistent with many U.S.-based K-12 programs.

A student may not miss more than 10% of total instructional days per academic year (approximately 18 days in a standard 180-day year).

7.1 Chronic Absenteeism

A student may be considered chronically absent if they miss:

• 10 or more instructional days in a semester, or
• 18 or more instructional days in the full school year

7.2 Impact on Promotion

Students who exceed acceptable absence thresholds may:

• Be placed on an Attendance Support Plan
• Be required to complete supplemental assignments
• Be at risk of not advancing to the next grade level

Repeated unexcused absences may also result in:

• A family meeting with Academy leadership
• Review of enrollment standing
• Academic consequences for incomplete coursework

8. Parent and Guardian Responsibilities

8.1 Support Learning at Home

• Provide a quiet, distraction-free learning space
• Ensure functioning technology and a reliable internet connection
• Encourage timely assignment completion and active participation
• Monitor academic progress and communicate concerns promptly

8.2 Maintain Open Communication

• Respond to Academy communication within 24 to 48 hours
• Monitor email and Academy announcements regularly
• Notify staff of any issues that may affect attendance or academic performance

8.3 Uphold Academy Policies

• Follow media release and privacy rules
• Adhere to technology and behavior expectations
• Support the Academy’s Code of Conduct

9. Student Expectations and Virtual Classroom Guidelines

Students are expected to:

• Arrive on time and prepared for class
• Keep their camera on unless an exception has been approved
• Use respectful language and behavior at all times
• Participate actively in discussions and activities
• Submit assignments on time
• Avoid distractions such as phones, toys, or unrelated browser tabs during class

9.1 Technology Requirements

Families are responsible for providing:

• A reliable internet connection
• A working camera and microphone
• A device that meets the Academy’s technical specifications
• Access to all platforms required for instruction

9.2 Camera, Audio, and Environment

• Students must remain on camera unless an exception is granted
• Backgrounds must be appropriate and free of distractions
• Virtual backgrounds must be school-appropriate

9.3 Academic Integrity

Students must complete their own work unless collaboration is specifically assigned. Plagiarism, cheating, or misuse of unauthorized tools may result in:

• A parent meeting
• Assignment redo and reduced credit
• Additional academic consequences as determined by LAA

10. Parent Conduct and Communication Standards

Parents and guardians agree to:

• Treat all LAA staff with respect and courtesy
• Communicate concerns constructively through the appropriate channels
• Avoid interrupting or coaching students during live lessons
• Support classroom management decisions made by teachers

Parents and guardians may not:

• Record any portion of live lessons without prior written permission
• Interfere with the instructional flow of a class
• Contact teachers through personal accounts or outside official Academy channels
• Share, distribute, or repurpose any LAA curriculum materials

11. Privacy, Security, and Recording Restrictions

11.1 Privacy Protection

Families must ensure that:

• No unauthorized individuals appear on camera during lessons
• Student login information is kept secure
• Any Academy digital files or materials are not shared externally

11.2 No Recording and No Screenshots

To protect student privacy:

• Families may not record any part of live instruction
• Screenshots of other students are prohibited
• Posting any class content online is prohibited

Violations of these privacy rules may result in administrative review and may lead to suspension or termination of enrollment.

12. Curriculum and Intellectual Property

All instructional materials — including worksheets, slides, videos, assessments, any authorized recordings, and digital content — are owned by Legacy Arrows Academy or its licensors and are protected by intellectual property laws.

You may not:

• Reproduce, distribute, or republish LAA materials
• Repurpose LAA materials for any other program
• Share LAA materials externally or post them online
• Use LAA materials with students who are not enrolled at LAA

LAA grants enrolled families a limited, revocable, non-transferable license to use Academy materials solely for the enrolled student’s educational participation during the active enrollment term.

13. Discipline, Safety, and Learning Environment

Legacy Arrows Academy takes a supportive, restorative approach to discipline. Families will be notified when a student’s behavior interferes with learning.

Repeated behavior issues may lead to:

• A Behavior Support Plan
• A parent conference
• Administrative intervention
• Temporary removal from class activities
• Administrative review of enrollment status

Serious violations — such as harassment, bullying, aggressive conduct, severe disruption, or privacy violations — may result in immediate intervention and possible termination of enrollment.

14. Promotion and Retention

Promotion decisions are based on a holistic assessment of the student’s academic progress and overall best interest, including:

• Attendance
• Academic progress and demonstrated mastery
• Assignment completion
• Participation and engagement

Students who fall short of grade-level expectations may be required to:

• Complete supplemental work
• Attend skill-building or tutoring sessions
• Participate in an academic review meeting with family and staff

15. Withdrawal and Termination of Enrollment

15.1 Family-Initiated Withdrawal

Families must provide thirty (30) days’ written notice to withdraw from the Academy, unless otherwise specified in the enrollment agreement. Tuition during the notice period remains due and payable as described in Section 5.4.

15.2 Academy-Initiated Termination

LAA may initiate withdrawal or termination of enrollment for reasons including:

• Non-payment of tuition
• Repeated absenteeism
• Severe or ongoing behavioral issues
• Breach of these Terms or any school policy
• Failure to meet technology or participation requirements
• Repeated violations of privacy or recording restrictions

Termination may include removal from live sessions and platform access.

16. Disclaimers

The Services are provided on an “as available” basis. While we aim for high-quality instruction and reliable platform access, we do not guarantee uninterrupted service due to factors outside our control — including internet outages, third-party platform disruptions, device failures, and similar issues.

Legacy Arrows Academy does not provide medical, psychological, legal, or emergency services. Families remain responsible for student supervision and safety at all times.

17. Limitation of Liability

To the fullest extent permitted by law, Legacy Arrows Academy will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, loss of access, or interruption of services.

If liability is found, LAA’s total liability for any claim related to the Services will not exceed the amount of tuition paid for the most recent one (1) month of enrollment, or the minimum amount permitted by applicable law if different.

18. Indemnification

You agree to indemnify, defend, and hold harmless Legacy Arrows Academy and its owners, directors, officers, employees, contractors, volunteers, and agents (collectively, the “LAA Parties”) from and against any and all third-party claims, demands, actions, damages, losses, liabilities, judgments, penalties, fines, costs, and expenses (including reasonable attorneys’ fees ) arising out of or related to:

• Your or your student’s violation of these Terms, the Parent and Family Handbook, or the Code of Conduct
• Misuse of the Services or the website, including unauthorized access or improper use of accounts
• Any violation of privacy, recording, or intellectual property restrictions
• Any inaccurate, incomplete, or misleading enrollment, health/safety, or billing information provided to LAA
• Negligence or willful misconduct by you or your student, to the extent it causes harm to LAA or others

LAA will provide notice of any claim covered by this section when reasonably possible. LAA may choose to control the defense and settlement of the claim, and you agree to cooperate reasonably in that defense.

19. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services after changes are posted means you accept the updated Terms.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States of America , without regard to its conflict-of-law principles.

Any dispute arising under or related to these Terms shall be brought in the state or federal courts located in Florida , unless otherwise required by applicable law. LAA may require disputes to be resolved through informal good-faith resolution efforts before formal proceedings begin.

21. Contact

Questions about these Terms may be directed to:

• Email: Administrator@legacyarrowsacademy.org
• WhatsApp — English: +1 (718) 614-8101
• WhatsApp — Spanish: +1 (407) 350-8584

Disclaimer: These Terms of Service are provided for informational purposes and do not constitute legal advice. Legacy Arrows Academy recommends that this document be reviewed by a Florida-licensed attorney to ensure ongoing compliance with current state and federal requirements and to confirm fit for LAA’s specific operational model.